Return & Cancellation Policy

You may request to cancel your order prior to production or shipment, and a full refund will be issued once your cancellation gets confirmed. Once goods have been dispatched from our warehouse, order cancellation requests can no longer be accepted.

Returns Policy

We support product returns under qualifying scenarios. You can submit a return application within 30 calendar days after receiving your parcel. To qualify for return processing, merchandise must remain unused and unopened, kept in its original received condition with intact factory packaging and seals. For hygiene protection purposes, opened or previously used items are not eligible for return. A valid purchase record or order proof will be required to proceed with your return application.

Return Submission Steps

Send an email to service@emlovia.com within the 30-day window after delivery, and include your unique order number inside the message. Our support team will examine your application and confirm your return eligibility. The designated return mailing address is: Room 1102, Zhongzhou Building, No. 3088 Jintian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen. Please refrain from sending back any items before receiving our official approval. Securely repack the product using its original packaging and deliver it to the above address. After we receive and examine the returned goods, you will get an update regarding your refund outcome. Approved refunds will be routed back to your original payment account within 5–10 working days following inspection. Banks or payment service providers may take extra time to reflect this fund in your account.

Return Delivery Charges

If you initiate a return for personal preference reasons, you will cover the return postage cost. We take charge of shipping fees in cases where we sent incorrect items, or products arrive broken or with manufacturing flaws. You will not be charged multiple shipping fees for the same order, and no restocking fees will be applied to customers for eligible product returns.

Refund Arrangement

Once we receive and inspect your returned package, we will send out an acknowledgement email. You will then receive further notice informing you whether your refund request is accepted or denied. When approved, your refund will be processed and credited back to your original payment channel within 5–10 working days. Your bank or payment processor may need additional processing time for the fund to display in your account.

Delayed or Unreceived Refunds

If your refund has not arrived, please first double-check your bank account. Reach out to your card issuer next, as refunds often require a processing period before posting. You can then consult your bank for further updates. If these checks are completed and you still cannot locate your refund, please write to us via our official support email.

Enterprise Profile

Legal Operator: Shenzhen Sheng Anda Trading Co., Ltd. Company Address: Room 1102, Zhongzhou Building, No. 3088 Jintian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen Support Hotline: 15079632257 Service Email: service@emlovia.com Working Hours: Monday to Friday: 9:00 AM-5:00 PM