Shipping Policy

This online store is run by Shenzhen Sheng Anda Trading Co., Ltd. References to “we”, “us” and “our” on this website all denote Shenzhen Sheng Anda Trading Co., Ltd.

Order Fulfillment

Your purchases will be packed and dispatched either from our in-house warehouse or qualified partner facilities located in China. Final fulfillment location depends on stock levels and your delivery destination.

Shipping Regions & Delivery Timelines

We deliver parcels to addresses across the United States and certain eligible international markets. We require 2–5 business days to complete order handling and quality inspection before shipment. After dispatch, standard delivery normally arrives within 5–10 business days. Please keep in mind transit durations may fluctuate due to your geographic location and unexpected carrier disruptions.

Shipping Fees

Standard delivery is complimentary for orders valued at $50 and above. Purchases under $50 incur a fixed shipping charge of $4.99. This cost will be clearly displayed on the checkout page prior to payment submission.

Order Tracking

Once your parcel leaves our warehouse, a shipment notification email containing your tracking ID will be sent to you. You can use this number to keep track of your delivery progress online.

Customs Charges & Import Levies

For cross-border shipments, import duties and taxes may be imposed by the receiving country’s customs authority. Unless stipulated otherwise by local legislation, these extra charges fall to the recipient.

Lost or Late Parcels

When your tracking status remains stagnant for a long time, or the carrier marks the item as delivered while you have not received it, kindly verify with neighbours, property management and the local postal service first. Then reach out to our support team within 7 calendar days from the marked delivery date. If the shipping provider confirms the package is lost or misdelivered due to carrier fault, we will offer a suitable remedy, which could be a reshipment or refund based on individual situations.

Refused, Failed and Undeliverable Deliveries

Shipments may be returned to us when delivery fails because of inaccurate recipient address, unreasonable refusal of acceptance, or non-compliance with customs clearance requirements. Should you request re-delivery of the returned goods, extra postage fees must be settled before we send out a new parcel. Your statutory consumer rights stay unaffected.

Shipping Address Modification

If you need to adjust your delivery address, send an email to service@emlovia.com promptly. Our team will attempt to update your details while the order is still under processing. After the parcel has been dispatched, address revisions are generally not available.

Company Profile

Legal Operating Entity: Shenzhen Sheng Anda Trading Co., Ltd. Company Address: Room 1102, Zhongzhou Building, No. 3088 Jintian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen Support Hotline: 15079632257 Service Email: service@emlovia.com Working Hours: Monday to Friday, 9:00 AM – 5:00 PM